the customer is always wrong

verizon ceo (inadvertly?) reveals why cell phone service may not be all that great:

"Why in the world would you think your (cell) phone would work in your house?" he said. "The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement."
Seidenberg said it's not Verizon's responsibility to correct the misconception by giving out statistics on how often Verizon's service works inside homes or by distributing more detailed coverage maps, showing all the possible dead zones. He pointed out that there are five major wireless networks, none of which works perfectly everywhere. [emphasis added]

translation: customers are demanding too much service for the ~$50 they pay a month...and since all the providers have bad service, we have to accept spotty service...and be happy to spend that ~$50 a month.